Bridge Cloud Suite - Bridge Operator Console

Bridge Communications has launch the Bridge Cloud Suite for Cisco Unified Communications.  The Cloud Suite is a set of progressive web applications that can run on almost any device.

Bridge Operator Console is our flagship attendant console for Cisco Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, calendar visibility, phone messaging and paging, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

SQUAT features for Skype for Business

The SQUAT feature is now available in both the Bridge Operator Console and Bridge Boss-Admin Executive console for Skype for Business.  Users can create SQUAT lists or use existing Skype for Business Client groups, or even active directory departments.

Let’s say I am working on a project with 5 members of my team.  Each is assigned a task they are working on, but some new information has come to light that will affect many of the tasks they are currently working on.  I need to speak with them quickly for 10 minutes, but several of them are currently busy or on another call.

What are my options?  I could try to schedule a Skype for Business meeting and hope everyone has some upcoming calendar availability before they get too far along on their assigned tasks.  I could sit and watch their statuses and hope to get a window when they are all available for a quick call, or I could try to send each of them a message and hope they see it in time.

With SQUAT from Bridge Communications I can automate this process.  I can search for users, add them to my selected list, and even save that group for future SQUATs.  I can add some call notes, so when everyone is available I will get a quick refresher of the topic before starting the call.  When I am ready to continue I simply click Begin SQUAT.

SQUAT goes into action completely in the background while I continue my work.  When all my selected users are available it plays a sound, and gives me a desktop notification.  I simply review the notes, and click YES to begin the SQUAT.

From here a conference call is immediately started with everyone from my team I selected in the SQUAT settings page, and we can deal with the urgent issue, saving a ton of lost work, and scheduling hassle.

The SQUAT feature is now available in both the Bridge Operator Console and Bridge Boss-Admin Executive console for Skype for Business.  Users can create SQUAT lists or use existing Skype for Business Client groups, or even active directory departments.

Bridge Operator Console - Office 365 Promotional Video

Call forwarding and Simring display

As a receptionist there are time it is important to know where a call is going to land before you transfer it.  Occasionally transferring a call to user who has their endpoint forwarded or ringing elsewhere can produce a bad experience for the caller.  Bridge Operator Console can show you users who have forwarding or simring enabled, so you know before a call is transferred.

Bridge Operator Console can also give users additional information about where the user's endpoint is forwarded or sim-ringed to as well.

In addition we can show the delegates and team members who could potentially wind up with the call, giving our user's the most visibility available to make the best decisions.  Get a 60 day demo at our website.  www.bridgeoc.com

Bridge Operator Console Color Themes

Bridge Operator Console for Skype for Business has 10 different color themes, as well as custom accent colors.  You can blend it to fit your company's look and feel.

Here is the Expression Dark Theme.

Here is the Office White theme, with a Skype blue accent color, similar to Outlook 2016.

Here is the Office Dark Gray theme, with a charcoal accent.

There are 7 more for you to play with, including a Windows Metro Touch theme.  Get your 60 day evaluation key for our attendant console for our website.

Microsoft ISV Case Study - Skype for Business Attendant Console

Below is a joint Microsoft / Bridge Communications Office 365 case study.

Demo Video - Bridge Operator Console - Skype for Business Attendant Console

Bridge Operator Console

Below is 20 minute video demo of some of the features of Bridge Operator Console, and attendant console for Skype for Business and Lync 2013.